VoIP Calls

What is the Cloud?

The Cloud, also known as cloud computing, refers to services and applications that run on the internet instead of locally. Instead of storing information and data locally, they are stored on remote servers accessible from anywhere via the internet.

VoIP PBX applications in the Cloud, for example, refer to communication services such as phone calls, video conferencing, instant messaging, and other types of communication that are carried out over the internet using remote servers instead of physical infrastructures.

Why are internet calls more economical?

Because transporting VoIP only requires the internet and does not need physical infrastructure to deliver the service to customers, which ultimately affects the cost of calls.

How should I dial my calls?

To dial your calls, use the following rule:

International landline: Country Code + Area Code + Landline number

International mobile: Country Code + Mobile number

Example: to call Spain

Landline: 34 + 91 + 1234567

Mobile: 34 + 656561234

Where to find country dialing prefixes?

Through your portal, under the “Rates” section, you can see all prefixes for each country for calling landlines and mobiles.

How to top up my VoIP account?

To top up your account, transfer the desired amount via our bank accounts or PayPal.

Request our bank account details from your sales advisor.

What to do when calls do not connect or sound choppy?

1. VoIP call quality depends on many factors, such as:

• The available bandwidth where the device is located.

• The cabling from the internet modem to the VoIP device.

• Heavy use of download programs within the network.

• The condition of the phone connected to VoIP.

When any of the above occur, it is recommended to restart the internet modem and the VoIP device, check cabling and the phone, replace them if necessary, and run tests. 2. In other cases, call quality may be affected by port blocking by the telecom operator; request opening ports 5060 and 5061 (UDP and TCP), as well as ports 80, 8080, and the UDP range 2000–20000. 3. Check the audio codecs configured in the account and the VoIP device. 4. If there is still no solution, contact Voicetophone support by emailing soporte@voicetophone.com

On which devices can I use my VoIP account?

Your VoIP account can be used on various devices such as ATAs (Voip adapters), PC, smartphones, tablets, and IP phones.