Basic Questions

How to get started?

Getting started with our services is easy by following these 3 simple steps:

1. Registration: create an account via the link https://go.voicetophone.com/VUP.
2. Service request: fill out the contact form with your details and request the service with specific information.
3. Response: Our sales team will contact you as soon as possible.

Why choose Voice to Phone?

Voice to Phone offers a complete set of IP telephony solutions for your company or business that adapt to any telecommunications need. Our platform is secure, robust, flexible, and easy to use, with specialized support available to assist you.

Voice to Phone is rich in features that provide numerous options when launching your telecommunications project regardless of your company’s location or multiple sites, enabling significant benefits in productivity, mobility, and cost reduction.

For all these reasons and more, Voice to Phone is your best option.

What is IP telephony?

It is a telephone service that uses the VoIP protocol to make or receive calls at very low cost regardless of location. Also called Voice over IP, it converts the voice signal into data packets over the internet instead of sending it analogically as traditional telephony does.

How to pay for my services?

Depending on the plan or service purchased, you must top up your account with the amount specified in the agreement.

We accept payments via PayPal, Bancolombia, Davivienda, or Baloto.

Note: Accounts for virtual numbers such as PBX and Call Center have scheduled automatic monthly payments and must have sufficient balance before the number’s renewal date to deduct the monthly fee.

How to report my payments?

All payments should be reported to ventas@voicetophone.com.

In the report, include an image or scanned copy of the payment proof and specify the username to which the credited balance should be assigned.

Where to view the call history?

Call history, balances, payments, and more are available to all our customers in the portal assigned based on the account type.

For retail customers, the portal is: https://go.voicetophone.com/VUP

For Callshop customers, the portal is: https://go.voicetophone.com/Callshop

For PBX customers, the portal is: https://go.voicetophone.com/VUC

Do balances expire?

Retail and callshop customer balances expire after 3 months.

Note: Accounts inactive for more than 12 months will be deactivated and will lose call history, payments, etc.

Do I need internet?

Yes. As a cloud-based technology, a broadband internet connection, 3G, or 4G is required depending on whether the device is a VoIP phone, ATA, PC, or a calling app on a smartphone.

However, for some services like call forwarding for virtual numbers, an internet connection is not required.

How is call quality?

Internal calls within the Voice to Phone network are high definition, with excellent audio and clear voice.

We work daily to provide the best service quality using the latest technologies.

For external calls, we interconnect with providers from different countries that offer varying qualities, but we always strive to maintain a good cost-quality ratio.

Note: Another factor to consider is the quality and availability of the customer’s internet service, as this also affects call quality.

Do I need to sign a contract?

No. Our services do not have a minimum commitment period, and you can request cancellation by notifying us in advance.

Contacts list.

• You do not need to add friends to the Voipeer contacts list. This option is available, but the Voipeer list integrates automatically with the phone’s contact list.